Shipping policy

Free tracked delivery on every order, with no minimum spend. This page explains how long delivery takes, how to follow your parcel, and what happens if something goes wrong.

Where we deliver

We deliver to addresses across the United Kingdom, including Northern Ireland, the Scottish Highlands and Islands, the Isle of Man and the Channel Islands.

What delivery costs

Nothing. Delivery is free on every order.

No minimum spend
No hidden fees
No surprises at checkout

Order processing

Orders placed before 11pm are prepared for dispatch the same working day. Orders placed after that, or at a weekend or on a bank holiday, are prepared on the next working day.

You will get an order confirmation by email straight away, and a second email with your tracking number as soon as the parcel leaves us.

Delivery times

Once dispatched, orders usually arrive within 6 to 10 working days.

Delivery can take longer during:

Sale periods and the weeks before Christmas
Severe weather
Carrier or customs delays outside our control

If we cannot meet the delivery time we quoted, we will email you as soon as we know.

VAT and import charges

Every price on this website includes UK VAT. There is nothing extra to pay when your parcel arrives: no import VAT, no customs duty and no carrier handling fee.

Where an order is shipped to you from outside the United Kingdom, we account for the UK VAT ourselves. You will not be asked for money on the doorstep.

How your pieces are shipped

Our jewelry is dispatched directly from our supplier's warehouse. That keeps handling to a minimum and gets your order moving faster. Every piece is checked and packed in its box and pouch before it is sent.

Tracking your order

Every order is tracked from the moment it leaves us. Your dispatch email contains a tracking link you can follow all the way to your door.

Tracking can take up to 48 hours to show its first update. If nothing has appeared after that, get in touch and we will chase it for you.

If your order is late

Email us with your order number and we will look into it.

Unless we have agreed something else with you, we will deliver your order within 30 days of the day you place it. If we miss that, you can ask us to deliver by a new deadline that suits you. If we miss that too, you can cancel the order and we will refund you in full.

Wrong or incomplete address

Please double-check your address at checkout. If it is wrong, tell us within 24 hours and we will correct it if the parcel has not yet left. After that we cannot change it.

We cannot take responsibility for parcels delivered to an incorrect or incomplete address supplied at checkout.